Terms of service

Terms and Conditions

These Terms and Conditions apply to all purchases made on atelier-velora.com.

Seller

The products available on atelier-velora.com are sold under the commercial name Velora Paris.

For any question, you can contact us at:

contact@atelier-velora.com

Products

Velora Paris sells jewelry and personalized accessories, including custom name necklaces, initial necklaces and other made-to-order pieces.

Each personalized product is created according to the information provided by the customer at the time of order.

Product personalization

The customer is responsible for checking all personalization details before confirming the order.

This includes names, initials, spelling, font style, color, size and any other custom option selected on the product page.

Velora Paris cannot be held responsible for mistakes entered by the customer during the order process.

Prices and payment

Prices are displayed on the product pages and at checkout.

Payment is required at the time the order is placed.

Orders are processed only after payment has been successfully completed.

Order confirmation

After placing an order, the customer receives an order confirmation by email.

If you do not receive an order confirmation, please contact us at:

contact@atelier-velora.com

Production and processing time

Order processing time is usually 2 to 3 business days.

Personalized necklaces and custom-made jewelry require additional production time because they are made specifically for each customer.

Shipping

Personalized products usually take approximately 14 to 25 business days to be delivered worldwide.

Non-personalized products usually take approximately 7 to 14 business days, depending on the destination.

Delivery times are estimates and may vary due to customs, postal delays, high-demand periods or circumstances beyond our control.

Returns and refunds

Customers have 14 days after receiving their order to request a return for eligible items.

Personalized and custom-made products cannot usually be returned or refunded unless they are defective, damaged or incorrect.

For full details, please refer to our Refund Policy.

Damaged or incorrect products

If your item arrives damaged, defective or incorrect, please contact us as soon as possible at:

contact@atelier-velora.com

Please include your order number and clear photos of the item so we can review your request.

Customer information

The customer is responsible for providing accurate personal, delivery and contact information.

Velora Paris cannot be held responsible for delivery issues caused by incorrect or incomplete information provided by the customer.

Intellectual property

All elements of the Velora Paris website, including texts, photos, product visuals, logos, designs and brand identity, are protected by intellectual property rights.

Any unauthorized use is strictly prohibited.

Changes

Velora Paris reserves the right to update these Terms and Conditions at any time.

The applicable terms are those available on the website at the time the order is placed.

Contact

For any question regarding these Terms and Conditions, please contact us at:

contact@atelier-velora.com